We are not responsible for delays caused by shipping couriers, customs procedures, or events beyond our control (such as the retailer's delay in preparing your product); in this sense, all delivery times are only estimates and are not guaranteed.

Starting from the Collection Date indicated in the confirmation email, you will have 10 (ten) days to go to the selected retailer, where you will find the Product ready for you to test/try under the direct supervision of the retailer and then to be actually purchased by you. If, after the test/trial, you decide not to make the purchase, the amount you paid for the reservation will be refunded to you within the terms indicated in our refunds policy.

If you fail to collect the product from the selected dealer within 10 (ten) days of the Collection Date, without notifying Fantic in writing by sending an email to info@fanticbikes.com and quoting your booking number, Fantic reserves the right to cancel the booking and retain the amount you paid for it (equal to 5% of the Product price) as flat-rate compensation/reimbursement for the costs incurred in managing the booking.