At Fantic, we know how important it is to find the right size before purchasing. To make this easier, you can find a reference size chart within each bike’s specifications. Simply click on the “Size Guide” link on the product page.

We decided not to list the exact weight of our bikes because we want you to visit your nearest Fantic dealer and experience it firsthand. Compare it with a similar model, get on the saddle, and take a ride. Many factors influence your decision: style, finish, materials, construction quality, color, price, and weight is only one of them. Lightness matters, but it should not be the only reason you choose. Try it, feel it, and decide.

Our e-bikes are designed to withstand rain and splashes, but we do not recommend submerging them or cleaning them with high pressure jets.

Fantic uses premium motors from brands such as Brose, TQ, and Yamaha. Full details are listed on each product page.

Battery life depends on several factors, including assistance mode, terrain, and rider weight.

Yes, the battery can be replaced if faulty. If the issue is covered under warranty, the replacement is free of charge. On compatible models, autonomy can be extended using a range extender, an additional battery that works together with the main one.

No, Fantic e-bikes do not feature regenerative charging. Charging is done using the supplied charger.

We recommend a check-up every 1000 km or at least once a year. For heavy use, more frequent maintenance is advised.

Fantic offers a two year warranty on the frame and components and up to three years on the battery depending on the model. See the Warranty section for full details.

Contact the dealer where you collected your bike, or open a support ticket via our Service Area.

Clean your bike regularly, even with a light wipe down. Use biodegradable soaps or degreasers made for bicycles, as they are effective, safe, and environmentally friendly. Degrease the drivetrain only, including chain, chainrings, cassette, and derailleur. Avoid contact with brakes or braking surfaces. After cleaning, wipe with a damp cloth and ensure all parts are dry before reinstalling the battery.

Each model’s manual is available for download on its product page.

Register online in the Product Registration section to activate extended warranty coverage and receive updates.

The serial code is located under the top tube or on the underside of the down tube, next to the barcode.

It depends on the model. Some urban e-bikes such as the Living and ISSIMO series are pre-equipped for racks and fenders, while sport models such as XTF and XMF require checking frame mount compatibility. Ask your dealer or consult the technical manual.

Our e-bikes generally support up to 120 kilograms for rider and cargo combined. Some urban models can handle up to 150 kilograms. Check the specifications for your model.

Yes, but use a rack specifically designed for e-bikes with sufficient weight capacity. We recommend removing the battery during transport.

Direct battery upgrades are not supported, but compatible models can increase total range using a range extender.

Our e-bike geometries are designed for specific wheel diameters such as 29 inches or 27.5 inches. Changing size may affect safety and stability. We recommend keeping the original setup.

No. By European law, e-bikes are limited to 25 kilometers per hour. Any modification voids the warranty and may result in penalties.

Firmware updates must be carried out by an authorized dealer to ensure compatibility and proper function.

Depending on the model, the display shows speed, battery level, estimated range, assistance mode, distance traveled, and power output.

Some models such as the Living feature integrated locks, but we always recommend using a certified mechanical lock. You can also add theft insurance options through our partners.

Use the Store Locator in the Retailers section and enter your location.

Yes, many Fantic dealers offer test rides. Contact them directly or follow our social channels for updates on upcoming Fantic Bike Test events.

Click and Collect lets you buy your e-bike online and pick it up at an authorized Fantic dealer near you. Simply choose your preferred store during checkout.

During purchase, available collection points will be displayed. Once your order is confirmed, you will receive a notification when your bike is ready.

Currently, we offer Click and Collect only. This ensures your bike is assembled, checked, and ready to ride by a certified technician.

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"Not at this time. Please contact your trusted dealer for these purchases."}]}]}

If your order has not yet been processed by the dealer, you can request a change or cancellation by contacting customer service or the selected store.

Not at the moment. Only a deposit payment is required to reserve your bike at your chosen store.

If temporarily unavailable, we will notify you by email and offer alternatives or another store. You may also cancel the order at no extra cost.

Yes. Click and Collect allows you to reserve your bike by paying a small deposit. The remaining balance is paid in store at pickup.

You will receive an email confirmation with tracking details once your order has been shipped. You can also log into your account to view order status.

Yes, within 14 days of receipt by filling out the return form in the Customer Service section.

Refunds are issued within 14 days after we receive and verify the returned product.

You can return it to any authorized Fantic dealer or RAEE collection center. Lithium ion batteries must be disposed of properly to protect the environment.

Yes. The Fantic mobile app connects your smartphone to your e-bike through Bluetooth, allowing you to adjust motor assistance levels, access a cycling specific navigator, and monitor real time battery levels with an estimated charge at the end of your route.