It depends on the model. Some urban eBikes (such as the Living and ISSIMO series) are already equipped for racks and mudguards, while for sport models (XTF, XMF) it is necessary to check compatibility with the frame mounts. Consult your dealer or your model's technical manual.

On average, our eBikes support a maximum weight (rider + load) of approximately 120 kg. Some urban models can carry up to 150 kg. Check the limits in the technical specifications.

Yes, but you need to use a specific bike rack for eBikes, with adequate load capacity and attachment. We recommend removing the battery to reduce weight during transport.

Installing a higher capacity battery is not provided as a direct upgrade. However, for suitable e-bike models, it is possible to increase the overall range by using a range extender.

The geometries of our eBikes are designed for a specific diameter (29", 27.5", etc.). Changing the size can compromise stability and safety. We recommend maintaining the original diameter.

No. By law, eBikes sold in Europe are limited to 25 km/h. Any modification in this regard invalidates the warranty and may result in penalties.

Firmware updates must be performed by an authorized dealer to ensure compatibility and correct operation.

Depending on the model, the display may show: speed, battery level, estimated range, assistance mode, mileage, power output.

Some models are equipped with locking systems (e.g. Living), but we always recommend using a certified mechanical padlock. Anti-theft insurance can also be combined through external partners.

Yes, you can register your eBike through our “Register your bike” portal. Some models also support integrated GPS trackers.