Product
PRODUCTS AND MODELS
How do I find my ideal Fantic size?
At Fantic, we know that finding the correct size before making a purchase is important. To ensure this, we provide you with a guide information table in the specifications of each bike model. To choose the size of your Fantic bike, you can select the "SIZE GUIDE" link.
How much does my bike weigh?
As you can see, we have decided not to indicate the weight of the bike, because we want you to go to the nearest Fantic dealer to try the bike. At the store, compare it with another similar bike, get on and take a ride. There are many decisive factors to consider when buying a bike: style, finish, material, quality, construction, color, price... - and weight is just one of them. While lightness is important, it is not wise to make a decision based on just a few grams. Try it and decide!
Are Fantic eBikes waterproof?
Our eBikes are designed to withstand rain and splashes, but we do not recommend submerging them or washing them with a high-pressure jet.
Engine and Battery
What motors are mounted on Fantic eBikes?
Fantic uses high-end motors such as Brose, TQ, and Yamaha. Details are specified in the individual product sheets.
How long does the battery last?
Range depends on various factors (assistance mode, terrain, rider's weight).
Is it possible to replace or upgrade the battery?
Yes, the battery can be replaced if it malfunctions. If the problem is covered by the warranty, the service is free.
For certain compatible models, it is possible to increase the range by adding a range extender, an extra battery that works with the main one to provide more capacity.
Does the eBike recharge while cycling?
No, Fantic eBikes do not have regenerative charging. Charging occurs via the supplied charger.
Maintenance and Support
How often does maintenance need to be done?
We recommend a check-up every 1,000 km or at least once a year. eBikes used intensively require more frequent check-ups.
What does the warranty cover?
Fantic offers a 2-year warranty on frame and components, and up to 3 years for the battery (depending on the model). Check the details on the Warranty page.
What should I do in case of a technical problem?
Contact the dealer where you picked up the bike or open a ticket through our Support Area.
How do I clean my Ebike?
We suggest cleaning your bike as often as possible, even if it's just a quick dust-off. This way you will also help the environment since you will use less water and chemicals. Biodegradable soaps and degreasers specifically for bicycles are excellent for removing dirt and do not degrade the various protective seals of the bike's components.
For proper cleaning of your e-bike, you will need to degrease the drivetrain. Use a degreaser only on the chain, chainrings, cassette, and rear derailleur.
Avoid applying it to the brakes and braking surfaces.
After applying it, let it act for a few minutes, then remove the degreasing solution with a damp cloth.
Make sure everything is completely dry before reinserting the battery. If necessary, remove excess water with a dry cloth.
Documents, Warranty, Certifications
Where can I find the manual for my bike?
The manual is available in digital format on the specific product's page.
How do I register my Fantic bike?
You can register your bike online in the “Product Registration” section to activate the extended warranty and receive updates.
Where do I find my bike's serial number?
You can find your bike's code on the underside of the top tube or the underside of the down tube, where a barcode is located.
Will I receive an invoice for the purchase?
Yes, you will receive a digital copy of the invoice when your order is confirmed. It can also be requested upon pickup.
