Purchase
STORES AND SALES NETWORK
How do I find my nearest Fantic dealer?
Use the store locator in the "Points of Sale" section and enter your location.
Can I try the bike before buying it?
Yes, many Fantic dealers offer test rides. Contact them directly to check availability and follow our social media profiles to stay updated on upcoming Fantic Bike Tests.
ONLINE ORDERS AND PURCHASES
How does "Click & Collect" work?
The 'Click & Collect' service allows you to purchase your favorite eBike online and pick it up at an authorized Fantic dealer near you. Simply select your pickup location during checkout.
Where can I pick up my eBike purchased online?
During the purchase process, you will be shown the available stores for collection. After order confirmation, you will receive a notification when the bike is ready.
Is it possible to have the bike shipped directly to my home?
Currently, we only offer Click & Collect. This allows us to deliver your bike ready to use and after a complete inspection by a qualified technician.
Can I also buy accessories and spare parts online?
No, for this you will need to contact your trusted dealer.
Can I cancel or change an order?
If the order has not yet been processed by the store, you can request to modify or cancel it by contacting customer service or the selected store directly.
Can I purchase with financing or in installments?
No, currently only the down payment is required, which will allow you to reserve the bike at the nearest store you selected.
What happens if the ordered product is not available at the pickup point?
In case of temporary unavailability, we will inform you by email, suggesting alternative delivery options or a different store. Alternatively, you can cancel the order at no additional cost.
Will I receive the bike ready to use?
Yes, all bicycles purchased via "Click & Collect" are assembled, checked, and adjusted by the store's technical staff before delivery.
Can I request a first tune-up after the first few uses?
Yes, we recommend a free check-up after the first 200 km, to be carried out at the retailer where you picked up the bike.
Can I buy from abroad?
No, purchases are only possible for deliveries within Italy.
Can I pay on delivery?
Certainly, the Click & Collect service allows you to reserve your bike by securing it with a deposit. The balance will be paid in person when you pick it up at your selected store.
How can I check the status of my order?
You will receive a confirmation email with tracking once your order has shipped. You can also log into your account to check its status.
Can I cancel an order?
If your order has not yet been shipped, you can request its cancellation by contacting Customer Service.
Can I return a product?
Yes, within 14 days of receipt, by filling out the return form in the Customer Service section.
Within how many days will I receive my refund?
Refunds will be issued within 14 days of receiving and verifying your return.
How do I create an account?
Click on the icon in the top right corner and select 'Register'. Fill in the required fields and confirm your email.
